What Happens to My Data During a Cooldown or Self-Exclusion?

At Wikibet, your data is always handled securely, including when you take a break or restrict access to your account.

During a Cooldown

A cooldown allows you to pause your activity for a set period or indefinitely.

What happens during this time:

• You will not be able to access your account

• You will not receive marketing or promotional communications

• Your personal data remains securely stored

Once a fixed cooldown period ends, access may be restored automatically.

During an Indefinite Restriction

If you apply an indefinite cooldown or your account is closed:

• Your account will remain restricted

• You will not be able to access your account

• You will not receive marketing communications

An indefinite cooldown may also be referred to as self-exclusion, depending on your preference.

Data Retention

We retain certain account information in line with legal and regulatory requirements, including:

• Anti-Money Laundering (AML) obligations

• Fraud prevention

• Responsible Gaming monitoring

This may include:

• Identity details (name, date of birth, email)

• Transaction history

• Account activity

Important Information

• Your data cannot be deleted immediately due to legal obligations

• Your data will not be used for marketing once restrictions are applied

Need More Information?

For further details about how your data is handled, please contact our support team:

support@wikibet.com