How to Report a Game Issue

If a game didn’t behave as expected — like a missing win, frozen bonus, or an odd round — don’t worry. Our team is here to help, but we’ll need a few details to track down what happened.

What We Need from You:

To investigate your round, please send us:

• Your Wikibet nickname

• The game name

• The Game ID (listed as ID in your Bet History)

• The exact date and time the issue occurred

• A screenshot of your Bet History (optional but helpful!)

💡 Important: Please contact us from the email address registered to your account. This helps us verify your identity and assist you quickly.

Where to Find the Game ID:

1. Log in to your Wikibet account

2. Go to Profile > Bet History

3. Find the relevant round

4. The ID column shows the Game ID we need

Tip: If you see two entries for the same game (e.g., one for "Wagered" and one for "Won"), send us both lines to help us get the full picture.

Need Help?

Once you’ve gathered the info, reach out via live chat or email. Our team will review the details and escalate the case to the relevant department for investigation.

We’ll keep you informed every step of the way — and yes, we’re on the case like a curious cat tracking pawprints.