Account Verification - General FAQs – Wikibet Support

Welcome to the Verification Zone, where real cats get cleared to play. 🐾
Before you can enjoy those wins or pounce on a withdrawal, you’ll need to verify your account. This helps us keep things safe, fair, and fun — for every player, every time.

Here’s everything you need to know to sail through the process:

When do I need to verify my account?

We may ask you to verify your account at different stages, depending on your activity. This helps us follow gaming regulations and protect your account.

You’ll need to verify your account in the following cases:

Before making your first withdrawal
If your total deposits reach a certain amount
If you update personal details like your name or address
If our system flags your account for a security or compliance check
When required by law or licensing regulations (e.g. Source of Wealth checks)

In most cases, you can deposit and play before verifying, but you must complete verification before withdrawing.

💡 You can verify anytime under Profile > Verification.

What documents do I need to verify my account?

We’ve made it simple:
Photo ID, 📬 proof of address, and 🧾 proof of payment method are required.

Read the full list → What Documents Do I Need?

You’ll be asked to upload:

A color photo ID (passport, ID card, or driver’s license)
A proof of address (e.g. utility bill or bank statement from the last 90 days)
A proof of payment method (e.g. screenshot of the card used or confirmation from your e-wallet)

Make sure everything is clear, in color, and shows all four corners.

How do I upload my documents?

No need for a fax machine in 2025! Just log in and head to your Profile > Verification section.

Follow the upload guide → How to Upload Your Documents

You’ll be able to upload files directly — no email or hassle required.

What happens after I upload?

Once your documents are submitted, our team will review them as quickly as possible — usually within 24–48 hours.

If anything is missing or unclear, we’ll let you know right away so you can fix it fast.

❌ My document was rejected – what now?

Don’t worry, it happens. Most rejections are due to:

Blurry or dark images
Missing corners or cropped edges
Expired documents
Mismatched names or details

We’ll always explain what went wrong and how to fix it.

Fix it fast → Rejected Documents & How to Fix Them

Why did you ask me for “Source of Wealth” documents?

If you’re a big winner, a high roller, or make larger transactions, we may ask for extra info about your funds. This is known as a Source of Wealth (SoW) check.

Understand the request → Source of Wealth Requests

It’s completely normal and helps us stay compliant with international regulations.

Still need a paw?

Our friendly team is just a click away — reach us via message chat or email us at support@wikibet.com.