Whether you're topping up your kitty or cashing out your winnings, this is your go-to guide for navigating all things deposits and withdrawals — cool-cat style.
How do I make a deposit?
You can deposit anytime through your Cashier by choosing your preferred method.
Full steps here → How to Make a Deposit
What payment methods can I use?
We support a variety of cards, e-wallets, and even crypto — depending on your location.
See the full list → Which Payment Methods Can I Use?
What are the minimum and maximum deposit amounts?
Deposit limits vary by payment method.
Check limits → Minimum & Maximum Deposit Amounts
My deposit hasn’t arrived — what now?
Most deposits are instant, but if it hasn’t shown up, don’t panic.
Troubleshoot here → My Deposit Didn’t Arrive – What Should I Do?
My deposit was declined — why?
There are a few common reasons for this (e.g. card blocks, failed 3DS, limits).
Fix it fast → Deposit Declined – Common Reasons & Fixes
How do I withdraw my winnings?
You can withdraw through the Profile > Withdraw section.
Step-by-step guide → How to Withdraw Your Winnings Like a Cool Cat
Can I cancel a withdrawal?
Yes — if it’s still pending, you can cancel it directly from your account.
Learn how → How to Cancel a Withdrawal
How long do withdrawals take?
This depends on your payment method and verification status.
E-wallets: usually within 24 hours
Cards & bank transfers: 2–5 business days
Crypto: typically under 1 hour after approval
More info → Payment Provider Delays – When to Contact Support
Do I need to verify before withdrawing?
Yes — you must complete account verification (KYC) before we can process withdrawals.
Start here → Account Verification FAQ
Can I use someone else’s card or account?
No — for your safety and compliance reasons, all deposits and withdrawals must be made using payment methods in your own name.
More details → Can I Use Someone Else’s Card or Account?
Can I deposit or withdraw using cryptocurrency?
Yes! We support crypto options like Bitcoin and others — fast, secure, and blockchain cool.
How it works → Cryptocurrency Deposits & Withdrawals – What to Know
How do I add or change a payment method?
You can add new methods through the Cashier, or contact support if you need help updating your details.
Guide → How to Add or Change a Payment Method
Where can I find my transaction reference or hash?
If support requests a payment reference or hash, here’s how to find it.
Guide → How to Find Your Transaction Reference or Hash
My withdrawal disappeared — what’s going on?
In rare cases, payments may bounce or fail. We’ll always follow up or return funds to your account while we sort it.
Next steps → My Withdrawal Disappeared – What Happens Next?
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